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FAQs

Questions About Your Membership

For questions about membership account access, membership billing and payments, canceling your membership, or making a change to your membership payment plan, please fill out this form.

Shopping

Where do you ship?
We ship anywhere within the United States and to U.S. Military bases. We do not ship internationally at this time.

Is it safe to use my credit card?
Yes. Our Network is operated on secure data networks protected by industry-standard firewall and password-protection systems. In addition, to safeguard credit card e-commerce transactions we use industry-standard secure socket layer (SSL) encryption technology. This ensures secure transmission of your information from your browser to our servers. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.

How do I make a return?
Posh Coloring Studio strives to exceed our customers’ expectations in all regards. This includes a 100-percent-satisfaction guarantee on all our standard products. We’ll also pay the return shipping costs within 30 days of delivery if the return is a result of our error (for example, if you received an incorrect or defective item).

If you are unhappy with your order, simply enclose it in the original package with your packing slip stating why it is being returned and return to the following address for a full refund:

Posh Coloring Studio Store
Returns Department 20G2421
201 Ingram Blvd.
Roseburg, OR 97471-7148

Can I make an exchange?
If you would like to exchange an item for a different one, please return the original item using the Return instructions above. You will be refunded your original purchase price once we receive the item. Then place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.

Where’s My Refund?
You should expect to receive your refund within four weeks of shipping your item, but in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card to process our refund request (5 to 10 business days). We’ll notify you of your refund via e-mail once we’ve received and processed the returned item.

Privacy and Security

Why do you use cookies? What are cookies?
The term “cookie” refers to a small text file sent to your browser that allows us to store your username and other preferences in a secure fashion. These small files cannot harm your computer and do not contain any personal information.

Our site uses cookies to keep track of how users are navigating our site and to provide you with personalized content and member discounts. This will allow us to serve you the information that you want to see the most. The use of cookies is an industry standard — you’ll find them at most major websites. All visitors to our site are subject to our Privacy Policy and we encourage you to see the policy for all of the details.

How secure is my personal information?
The Andrews McMeel Universal Network is operated on secure data networks protected by industry-standard firewall and password-protection systems. In addition, to safeguard credit card e-commerce transactions we use industry-standard secure socket layer (SSL) encryption technology. This ensures secure transmission of your information from your browser to our servers. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.

What steps do you take to protect children?
Andrews McMeel Universal, takes the safety of children very seriously. We have taken several steps to ensure that visitors to our site are not compromised by our administrative and security measures. All visitors to our site are subject to our Privacy Policy and we encourage you to see the policy for all of the details

Technical Issues

Do I have the right browser?
Any of the following web browsers work with Posh Coloring Studio Store: IE 11 (PC), Firefox 49 or newer (Mac, PC, or Linux), Safari 8 or newer (Mac).

What should I do if images do not load correctly?
Usually, images that do not load correctly represent a temporary problem and do not require any special fixes. Simply reload the page you are currently visiting and the problem should be resolved. If the issue does not resolve itself you might also make sure that your browser software has not become corrupt. If it has you might try uninstalling and installing the most current version of your chosen browser software.

Need technical support?
We are here to help with all of your Posh Coloring Studio Store issues! Please fill out the Contact Us form to send our team an email. Your email is important to us and we will respond to your inquiry in the order that it was received (usually within 48 hours).